Ordering Information

Please direct any questions, comments, or special instructions concerning your order or your invoice to rosydawngardens@comcast.net and we will get back to you as soon as possible.

Placing an Order Online:

Browse our catalog: Our catalog is divided into several categories. Each category has several pages that are navigated by using the page menu at the bottom of each page, and you may switch categories by using the menu at the left side of each page. Each item has a small picture and short description. Clicking on the small picture brings up a window with a larger picture and more options. Fill in the quantity of each coleus you wish to order and click "Add To Cart" to fill your shopping cart with the coleus that you would like to purchase.

View your shopping cart: At any point you may click the Shopping Cart button and review the contents of your shopping cart. Items may be removed, quantities may be updated, and the shopping cart may be saved for later (you must create an account to save your cart). At this point you may continue shopping or click the Checkout button to place your order.

Checkout:  There are two checkout options. Express checkout allows an order to be placed without creating an account. The second option is to create an account. Creating an account has several advantages. Your order history will be stored so you can access it in the future. Your account may have more than one shipping address. This is useful if you would like to purchase coleus and send them to a friend or relative. You may also create and save a Wish List. You may sign in to your account at a later time and view or edit your wish list and move items into your shopping cart when you are ready to order.

Complete your order: Pick a ship date and enter your credit card information. You will receive an email confirmation of your order. Your credit card will not be charged until your order is shipped. We will notify you via e-mail when your order is shipped so you will know to watch for the package.

Other Ordering Options:

U.S. Mail: You may print out our printable order form and mail it to us.  Payment by check or credit card information must accompany all mailed orders. Please fill out the order form completely.

Fax: Fax temporarily unavailable. Soon, you may print out our printable order form and fax it to us.  Credit card information must accompany all faxed orders. Please fill out the order form completely.

Email: You may email your order, but we do not recommend that you send credit card information through email as it not secure. Our online shopping cart is the only safe and secure way to send credit card information electronically.

In all of the above cases it is important that we have your email address so we can send you a notice when your order has been shipped. If you do not have an email address we will mail you a copy of your invoice. Please note the ship date you chose.

We do not have a retail storefront, and cannot offer on-site sales or pick-up to local customers.
Our catalog is online only. We do not have a print catalog.

Payment Options:
We accept Visa, MasterCard, American Express, Discover, personal checks, and money orders.  Payment information is required with the order, but credit cards will not be charged until the order is shipped. Online orders must be paid by credit card. Postal mail orders must be accompanied by credit card information, check, or money order. We will not ship any order until payment has been received!

Handling Charges: 
Shipping costs are included in the price of each plant. 
Handling and packaging charges are $10.00 per order and are non-refundable.
There is no minimum order required but the $10.00 handling charge will apply regardless of how few or how many are ordered.
All packages are sent via US Postal Service as Priority Mail. Shipping via United Parcel Service (UPS) Ground has a minimum additional handling charge of $10.00 for orders of less than 30 plants. Larger orders will be charged according to weight. 
Michigan residents add 6% sales tax.
U.S. orders only, please.

Wholesale Orders:
We are a small, family-run operation, and we are not equipped to supply customers with wholesale orders. We serve home gardeners and plant collectors who want a large selection of reasonably priced individual plants from which to choose.

Contact Information:
Rosy Dawn Gardens 
58320 12 Mile Rd.
New Hudson, MI 48165 
Fax: temporarily not available
E-Mail: rosydawngardens@comcast.net 
Printable Order Form

Shipping Dates:
We ship on Saturday, Monday or Tuesday of each week of the shipping season, with exceptions for postal holidays.   
Please request a shipping date on your order. We will try to meet your chosen date, but your requested shipping date may be delayed if your plants are not mature enough to ship or if weather prohibits shipping. You will be notified by email when your order ships.
Please order at any time, as we are happy to hold your plants until your requested ship date or until weather permits shipping. Please consider vacations, etc. when requesting your ship date. If you cannot be home when your plants arrive please arrange for someone to watch for your plants or instruct the mail carrier as to a safe place to place the box until you arrive.
Our shipping season begins the last week of March, weather permitting. We reserve the right to use our discretion when deciding if it is safe to ship Coleus, and we consider the weather both at departure and arrival when making this determination. It is absolutely crucial for the survival of cold-sensitive Coleus to wait until the weather is safe. We will delay shipping when weather of any kind (hot, cold, hurricane) could threaten the safety of your plants at any point during the shipping process. Please keep in mind that our greenhouse operation is in Michigan, so no matter how warm it is where you live, in March and sometimes beyond we are often under several inches of snow and experiencing freezing temperatures.
Our shipping season ends June 2, 2008, when heat dictates that we no longer can ship safely. We shut down our operation until December 1, 2008. Orders placed after June 2, 2008 will be held for shipping in spring of 2009.

Please Order Early! 
Early ordering will be your best bet for receiving every coleus you want and when you want them. Early orders will be held in reserve, but orders placed late in the season will be filled on a first-come, first-serve basis. Certain varieties may sell out and will be removed from the catalog for the season, and later orders may have to be delayed until new stock is mature and ready to ship. We can only accept the amount of orders that we can handle per week, and we will close a ship date when it has filled to capacity.

Add-ons: 
You may email us to add to your order up 3 days before we ship your order! Please email us for availability of your add-on plants, as some varieties may be out of stock as the shipping season comes to a close. In early June we clear out our remaining stock and close our greenhouse operation for the year.   

How We Ship Your Order: 
Your plants will be individually labeled, bagged, protected in a cardboard sleeve, and carefully packed in a cardboard shipping box. 
We use U.S.Postal Service Priority Mail for mailing all live plants. We find US Priority Mail to be the most economical way to ship from this area, and we have based our prices accordingly. If a customer requests United Parcel Service (UPS) a $10.00 surcharge will apply in addition to the regular handling charge of $10.00. Orders will be mailed on Saturday, Monday or Tuesday to assure safe arrival before the next weekend.
Plants will be shipped when weather permits in Michigan, usually beginning in late March through the first weekend in June. 

When Your Plants Arrive: 
Your plants will be carefully packed to assure their arrival in the best possible condition. We guarantee replacement of plants damaged during shipping and up to the point of delivery to the address specified on your order form. Unpack your plants immediately and read the enclosed instructions and follow them closely. Arrival instructions are also on the Coleus Care page of this website. Please notify us immediately of any problems noticed upon arrival.  Please notify us if you have not received your plants within four days of the shipping notice.
Rosy Dawn Gardens is not responsible for any damage to plants after they have arrived at your home in good condition. Damage to your plants or dissatisfaction with your order must be reported within 72 hours of delivery to your home or post office. Rosy Dawn Gardens is not responsible for damage or dissatisfaction reported beyond 72 hours after receipt. 
This includes:
Damage caused by the shipping box being subjected to sun or cold temperatures after delivery.
Damage due to delays caused by supplying Rosy Dawn Gardens with the wrong mailing address.
Damage caused by not promptly picking up packages held at the post office.
Damage caused by not promptly unpacking, watering, and planting newly-arrived coleus.
Damage caused by plants being allowed to dry out before or after planting in their permanent containers or garden bed.
Plant death or damage due to circumstances occurring after safe delivery and beyond the control of Rosy Dawn Gardens. This includes cold temperatures, hot temperatures, frost, dehydration (drying out), intentional or accidental neglect, animal damage, animals eating plants, animals urinating on plants, animals uprooting plants, wind, too much sun or shade, over-watering, over-fertilizing, poor site placement, crushing, driving on plants, theft, herbicides, vandalism, active and inquisitive children, drunken neighbors, not checking the "other" porch for your package, never actually planting your coleus in soil, and any other condition that Rosy Dawn Gardens cannot possibly control once your coleus arrive at your home. 
Please Note: Your new coleus have spent their whole life in a greenhouse, so please water your new plants, plant them in soil, and keep them in a warm area protected from direct wind and sun until they have hardened off. The plants we sell are sensitive to cold, and should not be planted outdoors until after danger of frost and average overnight lows are at least 60 degrees. When planting in areas that receive a lot of sun or wind, make sure that your coleus have a root system that is well-developed. The coleus we ship are starter plants, and the root-balls they arrive with might not be able to provide the coleus with enough water to survive extreme conditions. Your coleus may need to be potted and grown on until their root system is more developed. Please refer to our Coleus Care page for more detailed instructions.

Questions?
Please visit our FAQ page, our Coleus Care page, our Customer Service page and our Selection Guide for more information. Write to rosydawngardens@comcast.net if your questions are not answered on our website.

Customer Privacy:
We absolutely do not share or sell our customer list. 
Everything you submit on your order form is encrypted and kept confidential. 
We do not track your visit to our website or attempt to gain any information about you that you do not voluntarily submit.